Privacy Policy

We collect information you provide directly when creating an account, purchasing services, or contacting support:

• Personal information: name, email address, phone number, billing address
• Payment information: credit/debit card details, bank account information, mobile wallet IDs (processed securely via payment gateways)
• Technical data: IP address, browser type, operating system, device information
• Usage data: pages visited, features used, service configurations
• Communication data: support tickets, emails, live chat transcripts

We use collected information for the following purposes:

• Provide, maintain, and improve our hosting services
• Process payments and manage billing cycles
• Send service notifications, invoices, and renewal reminders
• Respond to support requests and technical inquiries
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations and regulatory requirements
• Analyze usage patterns to improve our infrastructure and services

We take the security of your data seriously and implement industry-standard measures to protect it:

• All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Servers are housed in Tier-3+ data centers with physical security controls
• Access to customer data is restricted to authorized personnel only
• Regular security audits, vulnerability scans, and penetration testing
• Automated threat detection and DDoS protection systems
• Secure backup systems with encrypted off-site storage

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for site functionality, authentication, and security
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Preference cookies: Remember your settings and language preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

We work with trusted third-party providers to deliver our services:

• Payment processors: JazzCash, EasyPaisa, bank payment gateways, Stripe
• Analytics: Google Analytics for website usage insights
• CDN providers: For content delivery and performance optimization
• Email services: For transactional and service notification emails

We do not sell, trade, or rent your personal information to any third party. Data is shared with providers only as necessary to deliver our services.

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data: Retained while your account is active and for 90 days after closure
• Billing records: Retained for 7 years as required by Pakistani tax law
• Support tickets: Retained for 2 years after resolution
• Server logs: Retained for 90 days for security and debugging purposes

You may request deletion of your data at any time by contacting us. Some data may be retained as required by law.

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you
• Correction: Request updates to inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a machine-readable format
• Restriction: Request limitation of how we process your data

To exercise any of these rights, email us at privacy@featherwhm.com. We will respond within 30 days.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

Your data is primarily stored and processed in Pakistan. In some cases, data may be transferred to or processed in other countries for service delivery purposes (e.g., CDN nodes, backup facilities). We ensure appropriate safeguards are in place for any international transfers to maintain the same level of data protection.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

• We will notify you via email at least 14 days before changes take effect
• A notice will be posted on our website and client area
• The 'Last Updated' date at the top of this page will be revised

Continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@featherwhm.com
• Phone: +92 331 3545 336
• Address: Office 42, Tech Park, Lahore, Pakistan

We aim to respond to all privacy-related inquiries within 30 business days.