Get in Touch
Contact Us
Have questions? Our team is here to help 24/7. Reach out via any channel below.
Reach Us
How Can We Help?
Choose your preferred way to get in touch. We're always ready to assist.
Email Us
Send us a detailed message and we'll get back to you promptly.
Office Address
Visit us at our Lahore office during business hours.
Office 42, Tech Park, Lahore, Pakistan
Mon–Sat 9AM–6PM
Send a Message
Get in Touch
Fill out the form below and our team will respond within 2 hours.
Our Location
Visit Our Office
Drop by our Lahore office for a face-to-face consultation with our team.
Feather WHM
Office 42, Tech Park
Lahore, Pakistan
Phone
+92 331 3545 336
support@featherwhm.com
Business Hours
Monday9:00 AM – 6:00 PM
Tuesday9:00 AM – 6:00 PM
Wednesday9:00 AM – 6:00 PM
Thursday9:00 AM – 6:00 PM
Friday9:00 AM – 6:00 PM
Saturday9:00 AM – 6:00 PM
SundayClosed
* Online support via ticket & WhatsApp is available 24/7.
FAQ
Contact & Support Questions
What is the average response time for support tickets?
Our average response time is under 30 minutes for priority tickets and under 2 hours for general inquiries. Critical server issues are addressed immediately by our on-duty engineering team.
Is your support team available 24/7?
Yes! Our technical support team is available 24 hours a day, 7 days a week, 365 days a year via ticket system and WhatsApp. Phone and office support are available Monday to Saturday, 9 AM to 6 PM PKT.
How do I report an emergency server issue?
For critical issues like server downtime, call our emergency hotline at +92 331 3545 336 or send a WhatsApp message with 'URGENT' in the subject. Emergency tickets are escalated immediately to our senior engineers.
Can I schedule a consultation with your sales team?
Absolutely! You can schedule a free consultation by emailing sales@featherwhm.com or calling us during business hours. We'll help you choose the right hosting solution for your needs and budget.
Do you offer support in Urdu?
Yes, our entire support team is based in Pakistan and fluent in both Urdu and English. You can communicate with us in whichever language you're most comfortable with.
What information should I include in a support ticket?
For the fastest resolution, include your domain name, a clear description of the issue, any error messages or screenshots, and the steps to reproduce the problem. This helps our team diagnose and fix issues quickly.
Need Immediate Help?
Our team is standing by to assist you right now. Reach out via WhatsApp for instant support or give us a call.